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We are committed to providing a transparent, professional, and commercially realistic service. Immigration advice and representation involve complex legal processes, multiple third-party authorities, and timelines that are inherently outside the control of any adviser.
This Refund & Fee Policy exists to protect both our clients and our firm, to reflect industry standards, and to comply with the professional principles of the Immigration Advisers Authority (IAA): Integrity, Accuracy, and Accountability.
In most cases, clients are required to pay the full service fee in advance before any work begins.
Payment secures the allocation of professional time, administrative capacity, and case management resources.
In limited circumstances (e.g. business plans, humanitarian cases or where substantial documentation must first be gathered), fees may be split into instalments at the firm’s discretion.
If a subsequent payment is not made, no further work will be undertaken. Any refund of the initial payment will be subject to deductions under this policy.
No work will be carried out until the agreed fee (or first instalment) has been received in cleared funds.
Our fees are charged for professional time, expertise, and services rendered, not for a guaranteed outcome. All immigration decisions are made solely by government authorities. Success is never guaranteed.
If a client voluntarily withdraws from a case, refund principles under Section 3 apply.
If a case is later found to be non-viable after work has commenced, the same deduction rules apply.
Immigration processes frequently involve extended timelines and may take many months or several years depending on the authority, route, country, or procedural backlog.
Delays of up to 24 months (or longer) caused by third parties are not a valid reason for terminating a case or requesting a refund.
External delays include, but are not limited to:
Where a case is delayed due to external factors, the client is expected to wait for the process to conclude, particularly where:
If a client chooses to discontinue a case during such delays, this will be treated as a voluntary withdrawal, and deductions of up to 100% of the fees paid may apply, in accordance with Section 3.
Professional time is charged at £275 per hour.
This includes all work undertaken directly or indirectly in relation to the client’s case, including but not limited to:
Once a case is opened, a minimum deduction of 1 hour (£275) applies in all circumstances, even if limited work has been undertaken.
The firm reserves the right to deduct up to 100% of the service fee, where justified.
This includes situations where:
Where fees are paid in instalments:
Once the agreed scope of work has been substantially completed (including drafting and/or submission of an application), no refund will be issued.
Any request for a refund must be made in writing and must clearly state the reasons for the request.
Refund requests are normally reviewed within 30 calendar days from the date all relevant information has been received.
However, the review process may take longer where:
Submission of a refund request does not create an automatic entitlement to a refund. Any refund decision will be assessed strictly in accordance with this policy and the work undertaken.
This policy complies with IAA principles:
Clients may contact our office with questions regarding this policy.
We remain committed to resolving fee and refund queries in a professional, proportionate, and compliant manner.
Expert guidance on visas, settlement, citizenship, and asylum — just a message away.